Customer Care
We at Priceless Wedding Favors pride ourself in carrying high quality items. We hope that you will be pleased with your order and we want you to be 100% satisfied with the wedding favors! Please use the links provided below to help you answer any questions you may have.
Ordering
How do I place an order online?
Ordering is very easy & simple. Find your favorite items, select your options (if any), click on the "Add to Cart" button, and click "check out" for your order total. From there, just enter your information through our secured & encrypted systems and finalize your order!
Can I place orders by phone?
Unfortunately, we currently do not accept phone orders. This is to help maintain our low prices we offer in comparison to our competitors. If demand for phone orders grow, we will definitely add customer care advisors to our team.
Can I get my order "rushed?
To maintain realistic expectations and continue our excellent customer satisfaction for all our customers, we offer only standard processing for our orders. Delivery estimate is processing time + shipping time = delivery time. Please note that the "event date" field has no bearing on processing of the order, this field is only utilize for wedding research purposes.
What are my payment options?
Orders can be placed online using any Visa, MasterCard, or American Express credit/debit card.
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Texas (8.25%).
Do you have a minimum order requirement?
Priceless Wedding Favors has no minimum order requirement for most of our favors. We do have some exceptions due to some of our item's processing complexity. Please check the product information pages as they will clearly display if there is a minimal order amount.
Do you offer sample orders?
Yes. Just order the single unit of the item(s) you are interested in. You will be charged the unit price of the product sample(s) plus shipping and handling. Once you place your final order, please email our customer care advisors (support@pricelessweddingfavors.com) and you will be refunded the original ground shipping cost of the sample items.
Why do you ask for my event date?
We use your event date for research purposes to better understand our customers, therefore allowing us improve our services. This date is not used to rush the order or to speed or slow processing in any way.
How do I find out about a product's availabilty?
Occasionaly, some products may be backordered which will be noted in the product's description along with an expected back in stock date. We at Priceless Wedding Favors make every effort to keep our product descriptions up-to-date, however, during busy wedding season (March - October), some of our items may go out of stock for short periods of time and without much notice from our suppliers.
If a product is backordered, you are more than welcomem to pre-order the product. Please note that your order will not ship until it comes back in stock.
What happens when an item is out-of-stock?
We make every effort to keep items in stock, however, during busy wedding season, some items may go out of stock for short periods of time.
On products that are noted as out of stock and ordered via our website, we will still follow our normal procedure of authorizing and billing your credit card, however we will also notify you via email that the merchandise is out of stock and give you an estimated date in which we expect our shipment to arrive.
If an order is placed which is on backorder status, your credit card will be charged at the time the order is placed. This will ensure that we reserve the merchandise for you. All pre-paid backorders will have priority stock versus non-paid backorders.
Occasionally, items may go out of stock without notice and we may not have adequate lead time to update our website.
If this occurs, and you place an order on a product which has just gone out of stock, we will notify you via email of the out of stock status and expected delivery date.
You will then have the option to change your order, cancel your order or place the item on backorder status.
Order Status & Shipping
When will my order ship?
Our shipping model is very easy to understand. Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Most orders are processed within 5 business days. If an item requires personalization, production time could take longer, depending on the item. Please check the "Availability" field on each of our items to help determine how long you order may take.
To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site. Please note that, in some cases, you may receive multiple packages, from different shipping addresses and dates.
How do I check the status of my order?
You have several options for tracking your order:
Track directly from our Web site with your order status email. Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order. Once we are ready to ship your order, we will send you another email with the ship date and tracking number.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you email us at (support@pricelessweddingfavors.com) as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.
What if my order is undeliverable?
If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.
What are your shipping options?
We work with UPS and offer regular ground shipping due to our order amount-based shipping cost. Please understand that regular order processing times still apply. Check individual product pages for details.
If your package weighs under 16 oz, we use UPS Mail Innovations. This service offers economy shipping rates but please allow 4 to 7 business days for delivery.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Unfortunately, we cannot ship to APO/FPO addresses due to their slow shipping times.
Do you ship internationally?
At this time, we do not ship outside the U.S.
How is shipping calculated?
Shipping is calculated during checkout and is based on the amount of your order. In order to simplify the shipping cost for our customers, we have found it most beneficial to calculate the cost based on order amount. For most orders, we actual incur higher shipping cost than the calculated shipping cost, but this is okay with us as we're here to make the ordering process as easy as possible, especially with your stressful wedding/party planning process.
Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added.
Returns & Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us at returns@pricelessweddingfavors.com for a return authorization within 7 days of receipt. Please note, your return authorization number (RA#) will expire 30 days after issuance. Please follow these easy steps.
Step 1 Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.
Step 2 Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE OF THE FOLLOWING POLICIES:
PARTIAL REFUNDS In the event an item is returned not in the original condition, a partial refund may be issued.
REFUNDS ON ORDERS WHICH RECEIVED FREE SHIPPING If the returned items causes your order to fall below our free shipping threshold, you will be subject to the original shipping charges. If you return an entire order which received free shipping, you will be responsible for the original shipping on the order. The customer is responsible for shipping. We do not refund shipping charges.
NO REFUNDS ON: * Items returned which were damaged during transit back to us. Please insure your parcel back to us, as we will not be able to offer you credit on any merchandise which was damaged in return transit. * Orders which are returned to the incorrect return address. We will email you the proper address to return your order to. Please follow the return instructions in our return email. Since we have multiple distribution centers, your order will need to be returned to address we provide to you. * Returns past 30 days (one month) since the date when the Return Authorization (RA) was given. * Any items in the "Items Not Returnable" category (found below).
LOST PACKAGES UPON RETURN No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 5-10 business days. Please allow adequate time for your banking institution to process the credit.
What can I return?
We pride ourselves in carrying high quality wedding favors and accessories and we hope that you will be pleased with your order. You can return anything except the items in the category below:
ITEMS NOT RETURNABLE: * Sample Orders * Partial Quantity Returns Due to quantity pricing, we can not accept partial order returns. * Customized orders, personalized orders, and engraved products. * Edible and Consumables merchandise (candy, cameras, wedding bubbles) * Wearables which have been worn (i.e.- garters, jewlery) * Closeouts / Clearance Items
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable. Please double-check your order before finalizing your order.
Can I return edible items?
Due to the nature of these items (i.e. they cannot be resold,) edible favors are non-returnable and non-refundable.
Do you charge restocking fees?
In order to receive a RA# for return, you must contact us within 7 days of receipt. We will not charge a restocking fee on these returns. The customer is responsible for return shipping though.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please contact us immediately at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer care advisor specialist will help you file a claim with UPS if needed.
Can I cancel my order?
We can cancel any orders that are not yet processed can be cancelled. Please note, because we normally ship within 24 to 72 hours, not all orders will be able to be cancelled.
If you must cancel your order please contact us by email immediately and the reason why. We will quickly confirm with you whether the order cancellation was successful or not; we cannot guarantee that order cancellations will be made in time due to our quick internal processes.
If your order has already been processed and in currently in route to your home, please understand that there will be a $10 fee for each shipping/tracking number due to UPS's stop shipment policies. The number of shipping boxes depends directly on the number of products order.
Any personalized wedding favors or engraved items cannot be cancelled or refunded once your order has been processed.
FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog, our entire collection can be viewed online. We do carry the Kate Aspen catalog which can be purchased for $7.95.
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor inquiries. Please email us at (support@pricelessweddingfavors.com).
Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page.
How can I link our websites together?
Please visit our Link To Us Page.
Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the Trust Guard Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning Trust Guard certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security Policy
Contact Us
If you have any questions and would like to speak with a customer care advisor, you can contact us by:
Online Form: Click Here and submit your question through our easy online system!
E-mail: Email us at (support@pricelessweddingfavors.com) Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.
Phone: Call us anytime during normal business hours, toll-free at 888-PWFAVOR. We're here Monday through Friday 9AM to 5PM CST to serve you.
Mail:
Attn: Customer Care Manager
Priceless Wedding Favors
11703 Huebner Rd.
Suite 106 PMB 235
San Antonio, TX 78230
